Billing Support & FAQs
We understand that billing issues can sometimes arise. Our goal is to make the process as smooth as possible for you. Below, you’ll find answers to common billing questions, helpful resources, and a way to get in touch with our support team if you need further assistance.
Why is my payment not going through?
If you’re having trouble processing your payment, there could be several reasons, including incorrect card details, expired cards, or connection issues. Make sure your payment information is correct, and try again.
How can I update my billing information?
To update your billing information, simply go to your account settings and edit your payment details. Follow the on-screen instructions to save your updated information.
I was charged incorrectly. What do I do?
If you believe you were charged incorrectly, please contact us immediately with your transaction details. We’ll investigate and resolve the issue as soon as possible.
Can I get a refund?
Refunds are issued under specific conditions. If you believe you are entitled to a refund for any technical issues, please refer to our refund policy or FAQ’s, or contact us for assistance.
Still Need Assistance?
If you need further help or have more specific billing-related questions, please do not hesitate to reach out to us.